I sell product on ebay, so didnt expect my income to be that adversely affected by the corona virus. I thought I may see a reduction in sales, but that I would still be able to see the crisis through, as long as sales didn't decline too much. I dont want to become a burden on the taxpayer, so hoping to avoid claiming any govt grants or welfare.
However I wasn't expecting a sharp increase in supposedly 'faulty' product, & a request for refunds.
I normally get maybe 2 or 3 returns a year for faulty or damaged product. However today alone I have had 4 return requests, all complaining about issues with the product that I KNOW are not true. This is more than a whole year's returns in just one day.
I don't think it is any coincidence that this has happened just after the govt announced the closure of all non-essential services. I guess that people are losing their jobs, so don't want to have to pay for the product they ordered, which they probably purchased on credit card.
The problem is that I have no choice but to refund these people, & I even have to pay the return postage if I want the product back, because if I don't refund them willingly, ebay will refund them on my behalf.
I contacted ebay & told them that these are fraudulent returns. For instance, 1 customer said there was no label on the bottle. As I personally packed the product, I am 200% certain there WAS a label on it when sent, because this is not something I would overlook, as I have to wrap it in bubble wrap & cardboard 1st. There is no possible way I could not notice the label was missing. Other refund requests are equally spurious.
The problem is ebay doesn't care. They just say they cannot verify anything, so I have to refund the customer. Every refund is the equivalent of the profit from 3 sales, so I basically have done a whole days work for nothing in packing & posting product, as well as the loss of product.
I wouldn't mind so much if they were honest for the return reason, saying they cannot now afford it because of lost job or downturn in business. However these people are probably hoping I won't want to pay the return postage cost, so I will tell them to keep it & they will get the product for free.
Anybody else having these issues with their business?
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